This policy applies to personal information we hold about individuals, sole traders and partnerships. It does not apply to information we hold about companies and other organisations.
It’s important to us that you can feel confident that your personal information is safe and being looked after. We appreciate the trust you place in us and in return we respect our customers’ privacy and are committed to protecting your personal information.
Here we’ll set out clearly how we collect, use, disclose and manage your personal information.
By becoming an CIDL customer you agree to the collection, use, disclosure and management of your personal information as set out in this policy and your terms and conditions of supply. This is in line with the General Data Protection Regulation (GDPR)
We may amend this policy from time to time, so we recommend that you review it every so often to ensure that you’re aware of any changes.
This policy was last updated on: 16th May 2018
How do we collect your personal information?
We may collect certain personal information from you when you;
Why do we need your personal data?
We need to collect and use your personal information to:
What personal information do we collect?
When you enter into a contract with us we will collect;
We may also collect personal information to enable us to;
When we might need to share your information
In certain circumstances we may share your personal information with third parties, this includes:
our service providers so that they can provide or assist us with providing our products and services, or provide you with products or services that you have requested directly from them;
How long do we keep this information?
Where our retention periods are not governed by legislation, our retention policy is based on commercial justifications. These include:
Where is my personal data stored?
When we disclose your information to our service providers located overseas, we endeavour to ensure your personal information is treated in accordance with the standards required by the GDPR. This may include;
How do we safeguard your personal information?
We strive to ensure the security, integrity and privacy of the personal information we collect. We do our very best to ensure the security of personal information held by us to protect your information from unauthorised access, use, modification, destruction or disclosure.
Access to personal information is restricted to authorised employees, contractors, agents and service providers, who are obliged to respect the confidentiality of any personal information held by us. We regularly review and update our security measures considering current technologies.
Do we use and disclose your personal information for marketing purposes?
When you enter into a contract with us or obtain a service or product we will always give you the opportunity to tell us if you wish to receive information about our other products and services.
If you have agreed, we may use your personal information to provide you with information about offers, promotions, products or services which we believe may be of interest to you.
If we contact you for marketing purposes, we will give you the opportunity to request that your information is not used for direct marketing by us in the future.
If you change your mind at any time and prefer not to hear from us about marketing, special offers or promotions, please let us know by getting in touch with our Head Office on: 01702 548100 or emailing email@example.com
How can you access or correct your personal information and credit reporting information, or make a privacy or Data Protection complaint?
You have the right to ask for access to, correction of or erasure of personal information that we hold about you. However, we may limit your access if it would disclose personal information about another person, or where it would disclose commercially sensitive information. You also have the right to make a complaint if you believe that we have not complied with privacy laws in relation to your information.
To obtain access, correct your information, request an erasure, make a complaint or enquire about your rights, please contact us in writing using the contact details below. We will acknowledge any complaints in writing as soon as we can and respond to any complaints or enquiries within 30 days. If you are also dissatisfied with our response you can contact the Information Commissioner office.
For personal information enquiries:
Attention: CIDL Administration Department
Phone: 01702 548100
Address: ESW/CIDL 162-164 HIGH ST, RAYLEIGH ESSEX SS6 7BS
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